Privacy Policy

Information you provide directly:

• Account registration details — name, email address, and password
• Supplier profile information — business name, business type, address, phone number, WhatsApp number, and website
• Listing content — titles, descriptions, photos, prices, and location
• RFQ submissions — project details, quantities, delivery location, and contact information
• Verification documents — business registration certificate, proof of address, and government-issued ID submitted as part of the Verified Supplier programme
• Plan interest forms — name, business name, and phone number submitted when enquiring about paid plans
• Messages and communications sent through the platform

Information collected automatically:

• Log data — IP address, browser type, pages visited, and timestamps
• Usage data — listing views, search queries, and feature interactions
• Device information — operating system, screen resolution, and referring URL
• Cookies and similar tracking technologies (see Section 7)

We use the information we collect to:

• Create and manage your account and supplier profile
• Display your listings and profile to buyers on the platform
• Facilitate RFQ submissions and supplier responses
• Process and review supplier verification applications
• Send transactional notifications — quote received, RFQ accepted, verification updates
• Send platform updates, new feature announcements, and occasional promotional messages (you may opt out at any time)
• Detect and prevent fraud, spam, and misuse of the platform
• Improve platform performance, fix bugs, and develop new features
• Comply with legal obligations under the laws of Trinidad & Tobago

We do not sell your personal information. We may share it in the following limited circumstances:

With other platform users: Supplier profile information — business name, location, phone, WhatsApp, and website — is visible to logged-in buyers who view your profile. Buyer contact details included in RFQ submissions are shared with suppliers who respond to that RFQ.

With service providers: We use trusted third-party services to operate the platform, including Supabase (database and authentication) and Vercel (hosting). These providers process data on our behalf and are contractually bound to protect it.

For legal compliance: We may disclose information if required by law, court order, or government authority in Trinidad & Tobago, or if we believe disclosure is necessary to protect the rights and safety of HIL Group, our users, or the public.

Business transfers: If HIL Group is acquired, merged, or its assets are transferred, personal information may form part of that transaction. We will notify affected users before their data is transferred and becomes subject to a different privacy policy.

Under applicable data protection principles you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data (subject to legal retention requirements)
• Object to or restrict certain processing of your data
• Withdraw consent to marketing communications at any time
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@hil-exchange.net. We will respond within 30 days.

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: